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Returns & Exchanges
As coffee is a perishable food item, we cannot accept returns on opened bags. However, we want you to be satisfied; if there is an issue with your order, please contact us within 30 days.
1
Contact Support
Email our team with your order number and a description of the issue.
2
Provide Verification
Include photos if the product was damaged during transit.
3
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) if applicable.
4
Refund or Replacement
Once approved, we will issue a full refund to your original payment method or ship a replacement immediately.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing